Terms & conditions

Your agreement with Shane King

By accessing or continuing to use DockTime, you agree to these terms and contract with Shane King for the provision of the service. If you use DockTime on behalf of an organisation, you must have authority to accept these terms for it. You must be of legal age to enter this agreement.

Accounts and use of the service

DockTime provides company workspaces for dock scheduling, arrival and handling records, performance dashboards and exports. Keep account information accurate and sign-in credentials confidential. You are responsible for activity under your account and for having permission to enter and share booking information. Your subscription grants a limited, non-exclusive, non-transferable right to use the service for your company's operations.

Acceptable use

You must not use DockTime unlawfully, commit fraud, send spam, infringe intellectual property or privacy rights, upload malware, interfere with security, probe systems without permission, or scrape the service without authorisation. You must not reverse engineer, resell or redistribute the service, bypass access controls or subscription limits, or access another company's private records.

Ownership and your records

Shane King retains ownership of DockTime and its intellectual property, including software, documentation and branding, subject to any third-party rights. You retain your rights in the records you provide and grant Shane King permission to host and process them solely to provide and secure the service.

Trials, subscriptions and payments

New customer companies can start a 14-day trial with all features and no payment card. The trial does not automatically charge you; completing checkout is required to subscribe. Paid subscriptions cost AUD $50 per user per month and renew monthly until cancelled. Applicable taxes and the total charge are shown at checkout. Added paid users are prorated immediately; reductions lower the next renewal charge without an automatic current-period refund. This billing adjustment does not limit your rights under our refund policy or applicable law.

Company managers can manage billing and cancel a subscription from the subscription page. Cancellation keeps access until the current paid period ends; cancelling a trial keeps access until its original end date.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payments, billing, taxes, cancellation and refund mechanics are governed by Paddle's Buyer Terms. Our refund policy explains how to request a refund.

Availability and operational decisions

We do not guarantee uninterrupted or error-free performance. The service may be unavailable for maintenance or reasons outside our control. Check the accuracy of your records and use appropriate operational judgement; DockTime does not replace site safety procedures. Nothing in these terms excludes rights or guarantees that cannot lawfully be excluded, including rights under Australian Consumer Law where applicable.

Suspension and termination

Shane King may suspend or terminate access for a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. Access also ends when your trial or paid entitlement expires. Export records while your access is active. Contact us through the enquiry form with questions about your records or a suspension; handling of personal information is described in our privacy notice.

Orders, reseller and returns

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle handles checkout, payments, billing, tax, payment support and refunds; Shane King supplies the DockTime service.

Questions

For service or terms questions, contact Shane King using the enquiry form. For payment and refund assistance, visit paddle.net.