Refund policy
This policy applies to DockTime subscriptions supplied by Shane King.
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date. This includes subscription renewal orders. You do not need to demonstrate a fault to request a refund within this period.
How to request a refund
Refunds are processed by Paddle, our reseller and Merchant of Record. Visit paddle.net to find your purchase and request a refund. Have your purchase email address and receipt or order details available. You can also contact Shane King through the DockTime enquiry form for help with your request; please do not send payment card details.
Paddle handles the refund to the original payment method. Processing and bank settlement times can vary. Further details are available in Paddle's Refund Policy.
Cancellation and paid-user changes
Cancelling a subscription stops its next renewal and retains access until the current paid period ends. Cancellation does not itself submit a refund request; use the instructions above to request one. Reducing paid users lowers the next renewal charge rather than automatically refunding the current period. Neither rule limits this 30-day guarantee. A refunded order may change the company's paid access, as confirmed when the refund is processed.
Your statutory rights
This policy does not limit any rights or remedies you have under applicable consumer law, including Australian Consumer Law where applicable. Those rights may apply beyond the 30-day period.