Privacy notice

Demo enquiries

When you request a demo, we collect your name, email address, company and any message you provide. The enquiry is stored in Lovable Cloud so the DockTime owner can review and respond to it. Visitors and ordinary team members cannot read other people's enquiries. A demo request does not create a team account.

Please do not include sensitive personal information in your message. To ask about your enquiry or request access, correction or deletion, use the demo enquiry form and describe your request.

Team accounts and operational records

Lovable Cloud processes account and sign-in information and stores company names, team email addresses and booking records, including carrier names, truck registrations and operational timestamps. Company members share access only to their own company's bookings during its trial or subscription. Company managers manage their team. The original workspace remains restricted to its authorised email addresses; only the DockTime owner reads customer enquiries.

Sign-in uses browser storage to keep your session. If you choose Google sign-in, Google processes the sign-in request and shares account information needed for authentication. Google's handling of that information is explained in Google's privacy policy.

Trials and payments

Trials record the company's start and expiry dates without collecting payment card details. If a company subscribes, Paddle processes checkout and payments as merchant of record. Company and account identifiers connect purchases to the correct workspace. DockTime stores subscription identifiers, paid-user counts, billing dates and subscription status; it does not store card numbers. Company managers can open Paddle's billing portal to manage their subscription.

Website analytics

Lovable's analytics uses no cookies, stores nothing on the visitor's device, does not keep IP addresses and does not identify visitors. This is separate from the browser storage used for team sign-in.

It records pages visited, where visitors came from, country, browser, operating system and device type, how long they stay, how fast pages load and errors. Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone. Detailed data is kept for 90 days and daily summaries for a year.

Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

Purposes and legal bases

Where applicable data protection law requires a legal basis, we process account information, company membership, booking records, trial dates and subscription records to perform our contract with you or take steps you request before entering it. We process enquiry contact details and messages to respond to your request and, where it concerns a prospective service, to take those pre-contract steps.

Our legitimate interests in operating, securing and improving DockTime support handling service enquiries, diagnosing errors, preventing fraud and unauthorised access, and measuring website performance, provided those interests do not override your rights. We rely on legal obligations where records are needed for accounting, tax or lawful requests. Where processing requires consent, we ask for it and you may withdraw it without affecting earlier lawful processing.

Data sharing

Lovable provides hosting, analytics and the cloud services used to store and process account, enquiry and booking information. Google receives sign-in information when you choose Google sign-in. Paddle receives the company and account identifiers needed to connect a purchase to your workspace and processes sales, subscription management, payments, tax compliance and invoicing as Merchant of Record.

Where necessary, information may also be shared with professional legal or accounting advisers and with authorities when required by law. Enquiry and booking records are separate from anonymous website analytics.

Data retention

We retain enquiries while responding and following up, and account and booking information for as long as needed to provide the company workspace. Trial and subscription records are retained as needed to administer access, prevent repeated trial abuse and resolve billing disputes. Some records may need to be kept longer to meet legal, tax or accounting requirements or establish, exercise or defend legal claims.

When personal information is no longer needed for these purposes, it will be deleted or anonymised. Ending a trial or subscription does not itself immediately delete its records; you can request deletion using the enquiry form. Website analytics has separate retention: detailed data for 90 days and daily summaries for one year.

Your privacy rights

Depending on the laws that apply to you, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing, or a portable copy. You may object to processing based on legitimate interests and withdraw consent where we rely on it. Some requests may be limited by legal retention duties or other applicable exceptions.

Contact Shane King using the enquiry form, marking your message as a privacy request. We may ask for information to verify your identity and will respond within the time required by applicable law; where GDPR applies, normally within one month. You may complain to the privacy regulator in your jurisdiction, including the Office of the Australian Information Commissioner in Australia.

Security measures

We use appropriate technical and organisational measures to protect personal information, including encrypted HTTPS connections, authenticated workspace access and permissions that separate company records and restrict enquiry access to the owner. Access is limited to authorised users and service providers for the purposes described in this notice. No internet service or storage system can guarantee absolute security; keep your sign-in details confidential and report suspected unauthorised access through the enquiry form.

Browser storage and cookies

DockTime uses essential browser storage to maintain your signed-in session. Google sign-in and Paddle checkout are provided by those services and may use their own cookies or storage; their privacy notices describe that handling. Lovable website analytics does not use cookies or store anything on your device. You can manage cookies and site storage in your browser, although blocking or clearing essential storage may sign you out or prevent sign-in and checkout from working.

Questions

Contact Shane King through the enquiry form with questions about this notice or how your information is handled.